Suggestions and complaints

The practice is always looking to develop and improve its systems and procedures and your comments are always welcome. In a time of so much change it is vitally important to constantly re-assess our procedures. Please leave any comments in the Suggestion Box in the waiting room.

The practice always tries to provide the best service possible but recognises that occasionally things don’t always go as you would wish. The practice operates an in-house complaints system in line with the 2009 Social Care and NHS Complaints Regulations.

Your complaint should be addressed to the Practice Manager, who will ensure that it is investigated thoroughly and as speedily as possible. We will acknowledge your complaint within 2 days and aim to report back to you within 10 working days, although in some cases more time may be required.

Alternatively you can write directly to NHS England whose contact details are as follows: NHS England, PO Box 16738, Redditch B97 9PT.  Email: england.contactus@nhs.net.  Telephone: 0300 311 22 33 (Monday to Friday 8 am to 6pm, excluding English Bank Holidays).

Please note that the practice must ensure strict adherence to the rules of medical confidentiality. We cannot provide confidential information without appropriate authority if you are not the patient in question.

We can help you write down your complaint if you feel you need help to do so. Please do not hesitate to contact the Practice Manager who will be pleased to assist you.

If you require any further information about our Complaints Policy please ask at reception for a Complaints Leaflet.