Booking an appointment
Appointments can be made over the telephone, on-line or directly at the surgery. Every effort will be made for you to be seen by the doctor of your choice but this is not always possible. Appointments are booked at 10-minute intervals. If you wish to have a longer consultation please indicate this to the receptionist.
Our reception staff are here to help you get the right service for your needs. Please don’t be offended if they ask what the problem is when you call to make an appointment. The receptionist might suggest you see an alternative health care professional: Nurse, Opticians, Pharmacist, Family Services, Support Groups, etc.
Although every effort is made to keep to appointment times, there may sometimes be a delay because of emergencies. Each person being seen needs a separate appointment. If you are late for an appointment because of circumstances beyond your control we will try our best to see you, but you may be offered an appointment on another day.
Please see our Patient Access policy v1.4 12.21 for more information.
Routine appointments
Appointments are available to book in advance on a daily basis, speak to Reception for more details.
Urgent appointments
An urgent appointment is something that will not wait to be seen another day. If you feel your problem will not wait please inform Reception.
Cancelling an appointment
Please ensure you inform us if you are unable to keep your appointment so we can offer it to someone else. You can cancel an appointment by telephoning the surgery, sending us an email to parkgreen.surgery@nhs.net or through PATCHS
Early Bird Clinic
We now run a clinic from 7.30am on a Wednesday for routine pre-booked appointments only. We hope this clinic will also help those patients who work full-time and find it difficult to attend for an appointment during normal clinic hours.
Please note that prescriptions cannot be collected from these clinics.
GP Care Wakefield appointments
Same-day appointments are available locally on evenings & weekends if you need one. Appointments are available weekdays: 6pm – 10pm, weekends: 9am – 3pm and on Bank Holidays: 9am – 3pm. If you feel unwell during these times, just call our practice. Your call goes through to the local clinical advice team who will book you an appointment or give further advice.
Did you know you can also book routine nurse appointments on evenings and weekends?
If you struggle to make daytime appointments to see the nurse, ask our receptionist about an evening or weekend slot instead.
PATCHS Online Consultations
You don’t always need to come into the practice to get our medical expertise. Why not save time and try our new online service. You can input your symptoms online and will receive a response from the practice- usually that day, if a request is received within the Online Consultation daily request times, and are either given advice, directed to other sources of support such as the pharmacy, receive a telephone consultation or if necessary booked in for an appointment. You will also have access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether. You can also use the system to request test results, sick notes, referral letters and medical reports.
It’s easy to get started, just try it and you might save yourself time and a journey. Click on this link to try the service PATCHS
Home Visits
Home visits are available for those patients who are housebound or severely ill. Please try to attend the surgery wherever possible. If you need a home visit please ring the surgery before 11.30am. Be prepared to explain the problem so that we can plan the round properly and visit the most seriously ill first. Lack of transport or inconvenience to patient or family is not a reason for a home visit.
Accident & Emergency Department and 999 Services
Accident & Emergency Departments and 999 services are exactly that – for serious emergency cases. An emergency is a critical or life-threatening situation which may include loss of consciousness, severe chest pain, or loss of blood. People who use these services for minor problems may prevent others with life-threatening conditions from getting immediate care they need. Please think carefully before attending A&E. Can you be seen elsewhere first (at the surgery, at the walk-in centre or by out-of-hours?).
